By Chartered Occupational Psychologist Hannah Vallance, Cabin Crew Wings Team
Following on from our article from last month Step Five – The Psychometric Tests we look this month at the Cabin Crew Assessment Day.
You’ll generally receive an invitation to an Assessment Day if you’ve completed the initial application and psychometric testing stage successfully.
However some airlines do incorporate the psychometric tests into the assessment day – you’ll receive full information on this during your application so don’t worry! Regardless, you should prepare for the tests and the assessment day in the same way.
What is involved in the assessment day?
Assessment days vary slightly from airline to airline but you can expect the day to have the following format:
- Registration/document checks
- Introductory presentation for candidates
- Height and reach checks
- Tattoo checks
- Group exercises
There are usually cuts throughout the day with only the most promising candidates staying until the end.
Some airlines will interview you on the same day if you’ve performed well, while others will invite you to come back for your interview on another date.
There may also be a slot for English language competency assessments for non-native speakers – again this depends on the airline.
The presentation will involve an overview of the airline and a description of the role. Try to make eye contact with the speakers, and interact when possible.
Then you and your fellow candidates will get the chance to ask any questions you might have. The recruitment team could well also ask the audience questions too so be prepared!
The question and answer section is where your research about the airline could really pay off – you’ll certainly stand out to the recruiters if you can show that you’ve done your homework!
You’ll be expected to pass the height and reach and tattoo checks. The airline will clearly state their requirements in the job description and in the recruitment information.
Your height and reach will be measured to ensure you meet the requirements of the airline you’re applying to.
If you don’t meet the requirements you’ll be asked to leave the process at this point.
There will also be a tattoo check. While you are allowed to have tattoos, these must be in no way visible while you’re in uniform.
The Group Exercises
The number of exercises you will have to take part in vary, but you can expect there to be 2-3.
It’s important that you take part, but try not to be too overpowering! Let the others in the group have their say, and respect that there may be differences of opinion.
There are various resources you can take a look at online which will give you examples of questions to practice with. You can also buy workbooks specifically designed to help you prepare for the assessment day.
Assessment Day Tips
- Make sure that you have all your documents to hand, and that they’re up to date. You’ll be given a list of what to bring in the email inviting you to the assessment day.
- Be punctual, and remember to be polite and smile to make a good first impression!
- Give yourself plenty of time in the morning to get ready and plan your journey beforehand.
- If you have any certificates from Cabin Crew courses, bring these along too.
- Dress to impress – formal business attire is the way to go!
- Try not to be too disheartened if you are asked to leave early– it’s a huge achievement even to make it to the assessment day stage and you can use the experience to learn from.
The next step is a big one – the final interview!
As I’ve mentioned, some airlines will ask you to do this on the assessment day itself.
Next month we’ll look at the interview in detail, what you can expect, how to prepare, and how to answer the toughest interview questions!
Health is important as you go about your cabin crew duties because the job is physically demanding and you'll always want more energy to enjoy the destinations you get to visit. Making sure you look after your sleep need is an equally important part of...
We're joined once again by Christopher, who will be talking about why commercial awareness is beneficial when working as a member of cabin crew. Watch Christopher's video below to hear more about it: The recent Hong Kong airport closure due to...
Following on from our article from last month Step three – The Online Application we look this month at the Cabin Crew Psychometric Tests.You might be asked to complete these online during the application process, or later on at the assessment day...
Working as a cabin crew member or flight attendant means that you need to interact with your passengers. There’s no way around it, you must be able to make positive impressions on your passengers by having the right social and communication skills. This...
The freedom and excitement of travelling the world is a pleasure you want to keep and enjoy for as long as you fly. To do that, a little bit of housekeeping is in order to make sure you get the best out of your time in the air. Physical and mental health...
The tests at cabin crew assessment days differ from airline to airline so we’ve included some examples from different airlines over the last year. We’ve also included a few simple tips to help you prepare.