Today, an air hostess is more likely to be referred to as a flight attendant or cabin crew member. This is a really exciting career choice that could take you all over the world. It is an ideal option for those with a passion for travel and a tireless ability to deliver excellent customer service.
Before you read on and find out about the skills you’ll need, there are a few requirements you’ll need to meet to work as an air hostess at most airlines.
Basic Air Hostess Job Requirements:
The following skills are required in you want to be a member of cabin crew:
- Minimum age of 18 to 21
- 2 or more GCSEs at grades 9 to 3 (A* to D) for a level 2 course
- There is usually a minimum height requirement
- Must be able to swim 25 metres
- Good eyesight
- Fluent in English and a second language if possible
- Previous experience in customer service role
- Valid passport
The main duties of the role involve welcoming passengers on board, performing all the safety procedures prior to take off, and ensuring that passengers are comfortable and safe during the flight. Cabin crew will often be serving in-flight meals and drinks from a trolley, assisting passengers who have any concerns or queries, handling seating arrangements and selling duty-free items. They may also be responsible for making announcements on behalf of the pilot, and answering passenger questions during the flight.
Below is a short video outlining skills you would need to become a member of cabin crew:
To be successful as an air hostess it’s important to be interested in world travel, to be very good at customer care, and to be highly sociable and good at carrying out a variety of tasks under time pressure. Many of the leading airlines such as KLM, United Airlines, British Airways, Emirates, Gulf Air, Virgin Atlantic and Lufthansa pride themselves on delivering service excellence, so having the skills to perform customer service effectively will be essential. At assessment days, when many air hostesses are recruited, these employers are looking for professional people with a positive outlook and an empathetic nature.
It also helps to have good English, cultural awareness and a second language. Recruiting airlines and travel companies are looking for well-educated people to become air hostesses – ideally with GCSEs – and most training is done in-house. Larger airlines will train their air hostesses over a six or seven week period, often in state-of-the-art cabin crew training facilities. There’s a big focus on safety and emergency procedures, first aid, security and customer service.
If you have the following skills, then you will be a good fit for a role as an air hostess:
- Team player
- A calm and reassuring manner
- Pride in appearance
- High level of fitness
- Common sense
- Excellent communication skills
- Clear speaking voice
- Problem solver
The salary for a cabin crew member or air hostess is upwards of £18,000 – £30,000 depending on the airline he or she is employed by. The average salary recorded from our 2019 annual report for cabin crew was £21,001.68.
Beyond the basic salary, an air hostess might also be given flight pay, which is calculated according to the time spent away from home. It is usual for air hostesses to have their overnight accommodation paid for by the airline, and for meals and uniform to be provided. Some airlines require trainee air hostesses to fund their own training. As you gain more experience in the profession, you could earn a much higher salary due to your level of experience.
Looking for work? Employers are still searching for CVs on Aviation Job Search. Upload yours with us – even if you don’t secure a role now, employers will be looking to hire as soon as it’s safe to do so.
Airline pilots made redundant can now revalidate their licenses for free with the help of our industry partner, Aviation Insider. Through a government grant (subject to conditions,) Aviation Insider will help pilots recover the cost of their simulator training. ...
Following on from our article from last month, Step Thirteen – Managing Conflict as Cabin Crew, this month we're focusing on how to deal with relationships with your fellow crew-members. As Cabin Crew, you’ll work with a wide range of colleagues, and on the majority...
If your idea of a dream job is flying to all parts of the world, then you’ll need a job winning cabin crew CV! In this blog, we’ll look at what recruiters want to see in a cabin crew CV, and we’ll also lend a few helpful tips on how to make yours stand out in a never...